REFUND AND CANCELLATION POLICY

Last Updated: January 04, 2026

1. Digital Content Nature

Due to the nature of digital content, all premium subscriptions to https://ayounews.com provide immediate access to our exclusive archives, news, and technical data. Because this content is “consumed” instantly upon access, we generally do not offer refunds once a user has logged in and accessed premium material.

2. The 14-Day “Cooling-Off” Period (UK/EU Residents)

In accordance with UK and EU consumer law, residents of these regions have a right to cancel their subscription within 14 days of purchase.

  • Condition: If you have not yet accessed or downloaded any premium content, you are eligible for a full refund.

  • Waiver: By logging into your account and accessing exclusive content, you expressly request the immediate performance of the contract and acknowledge that you lose your right to a refund under the cooling-off period.

3. Biennial (2-Year) Plan Specifics

Our 2-year subscription is a long-term commitment offered at a significant discount compared to shorter billing cycles.

  • Upfront Payment: The full 24-month fee is charged at the time of purchase.

  • No Partial Refunds: We do not provide pro-rated or partial refunds if you decide to stop using the service before your 2-year term expires.

  • Access Guarantee: If you cancel, your access will remain active until the end of the 24-month period you paid for.

4. Technical Issues and Double Billing

We will issue a full refund in the following extraordinary circumstances:

  • Duplicate Purchase: If you were accidentally charged twice for the same account.

  • Technical Failure: If a confirmed technical error on our Site prevents you from accessing the content for more than 72 consecutive hours and our support team cannot resolve it.

5. How to Request a Refund or Cancel

To cancel your subscription or request a refund (if eligible), please contact us via:

Refund requests must include your account email, the transaction date, and the reason for the request. Approved refunds will be processed back to the original payment method within 5–10 business days.

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